FAQ

Account management and security

How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025871
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,686
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on Jan 6, 202624
OKX Beginner's Guide
Published on Mar 20, 2023Updated on Jan 6, 20261,666
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,926
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 202510
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025375
What's the Global Trading account for Brazilian users?
Published on Nov 25, 2025Updated on Dec 9, 20252
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025106
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Jan 15, 2026454
How do I set up the Global Trading account?
Published on Nov 25, 2025Updated on Dec 9, 20254
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025394
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Dec 30, 2025343

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