- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 9 Jan 20266,404
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,172
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 17 Nov 2025833
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on 2 Jul 2025Updated on 17 Nov 2025164
- How do I close my account? (web)Published on 22 Aug 2023Updated on 3 Nov 2025445
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 8 Sept 20254,137
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,401
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 2 Jan 2026649
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,013
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025871
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 26 Dec 2025401
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 17 Nov 202511,340
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,686
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 17 Nov 20251,221
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202624
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